Frequently Asked Questions
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Website Design
FAQs
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Content and text copy for each web page
Brand logo files
Domain name
Specifications & features you want
Text copy for each web page
Details about your company's mission statement and values
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The start time of your project will vary depending on our current availability and your project specifications. We only take on a limited number of clients at a time to give each project the full attention & creative energy it deserves. Typically there is a 2-3 week waiting period for us to start your project after scheduling a consultation. Fill out a client application to get an estimated start date.
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Possible additional fees
A domain if you don't already own one for your business. *a domain is yourbusinessname.com ( ~$20+/year).
A hosting plan to host your website (~$25+/mo).
Stock images ➥ Custom imagery is not always free to use online. Sometimes purchasing a license is required.
Website copywrite **copywrite (text) is not included in any web design services. However, you have the option to add-on this service to your project.
Legal pages **privacy policy, terms of conditions, and alternative legal pages will need to be included on your website.
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3 rounds of revisions. Once you get your first draft, you'll have three rounds (or fewer) of revisions to make any changes. We are confident that you'll be happy with the results and love what we've created for you. If, for some reason, you're not 100% satisfied after three rounds, we will continue to refine at an hourly rate.
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To reserve your project, we require a 50% upfront. The total price is listed on your proposal invoice. Once payment is received, we will begin working on your project. The remainder will be due one week before your launch date completion.
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Yes! We've got you covered if you're ready to make the leap. We have the option to pay your project in smaller payments over a period of time. This is just one of the many ways we've designed our services to help you succeed.
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Our premium package includes 30 days of priority support. After launch, you will have our support to ensure everything is running smoothly.
We will help you troubleshoot any issues that arise during this period if you continue using our services with a one-time project rate or an ongoing retainer.
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A responsive design has a seamless experience from desktop to mobile; your website must automatically adapt to the screen size of the device it's being viewed on. In addition, we care about providing the best experience possible for your website visitors. Therefore, designing a site that works well on desktop and mobile devices is essential.
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We are experts. We follow UX/UI (User Interface & User Experience) best practices, and everything you see on your final website serves a purpose. When you hire us, you get a professional who knows the field inside and out—but if something doesn't make sense or feels off, be honest. We're very open to constructive feedback, and we love working with clients who are willing to be open and honest.
Brand Identity
FAQs
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To break it down to a basic level, branding differentiates your company. Good branding focuses on the "why" behind the Brand and strengthens emotional connection. It can also transform a generic business into something your customers can understand, support, and even advocate for.
It can even make your marketing and advertising efforts easier when you have a clear vision of what and who you're promoting.
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Your brand is more than a logo—it’s who you are, an expression of your business and personal identity. Together we will define who you are, what you do, how you do it, and why you do it. Then, we’ll translate your strategic mission-in-business answers to the visuals that clients see and the copy they read.
Effective branding centers on the "why" of your Brand, enhancing the emotional bond with customers. It can also elevate an ordinary business to a level where your customers can relate, support, and even become raving fans.
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Honesty is the best policy! So yes, additional costs can be incurred during the branding process, including fonts, video hosting, and stock imagery. Some photo foundries are royalty-free, but others require a licensing fee before you can use the assets for your Brand online or on paper. If there are additional costs, we will get your approval before purchasing anything!
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Communication is essential to any business partnership, so we ensure that we are readily available for you and your team.
We offer VIP priority chat support with every project. We also include a Zoom strategy session, depending on the service you select. We take the time to get to know your business and your goals.
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To reserve your project, we require 50% upfront of your total invoice total. Once payment is received, we will begin working on your project. The remainder total of your invoice is due 4 weeks from the initial payment.
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We remove the guesswork and help you to develop a comprehensive brand identity. We work with you to identify your strengths, purpose, and target customer. Get crystal clear on your Brand to reflect the heart of who you are and what you offer.
Graphic Design
FAQs
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No. You must provide us with the text (content) you want on your graphic. In addition, we can provide you with a check for spelling errors.
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All content will need to be provided before our project starts.
The context grammatically correct version
Style or the references you like
Any images you want us to use
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Send all the required details, including the text
We will send you the initial Design for your examination
You will evaluate the Design and decide on any revisions
We'll make the necessary revisions
Once the Design is approved, we'll prepare the final files
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Yes! We offer up to 3 rounds of revisions. A revision is a slight modification of the work done so far and not a creation of a new design/concept.
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We design anything and everything (including but not limited to): Email Signature, Branded Custom Icons, Thank You Card, Letterhead, Envelopes, Packaging, Social Media Images, Blog Post Graphics, Pricing Guides, Packaging Labels, Stickers, Logo, Podcast Cover, Infographics, Print Material, Print/Digital Ad, Brochure, Flyer, Leaflet, Vector Graphics, Ebooks, Photo Retouching.
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A source file is editable; you have editable graphics and colors for future changes.
No, we do not provide the source files. However, if you are interested in receiving a source file, we can deliver that for you at an additional fee.
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We're open-minded people and open to constructive feedback. Constructive feedback is a massive part of the design process. We're available to make revisions for things that need to be revised, but sometimes clients know their product better than we do. We are experts in design. Therefore, when feedback relates to aspects of the design that are strategic or follow UX/UI principles, we will be more than happy to explain in depth why something is the way it is.
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Adobe. We are experts in Adobe Creative Suite (Photoshop, Illustrator, XD, InDesign) and use relevant tools for most projects. We also love and work in Canva!
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We understand every project is unique, so we work with you to create a custom design based on your vision. The time it takes to make the design will vary based on the complexity of your project and the number of details needed in the project.
Some projects can be done within two days, while others may take up to 14 days. We will provide you with an accurate timeline when booking your project so that you know exactly what to expect.
Copywrite
FAQs
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Yes! We expertly crafted our web copy that's persuasive and engaging. We aim to create compelling web copy that reads well and is optimized for search engines.
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Of course! We are experienced with a wide range of expertise and technical writing. We've seen what works and what doesn't in online marketing materials—and we know how to deliver copy that sells.
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Absolutely! We will revamp your copy. Our smooth blend of creativity and psychology delivers results that convert website traffic. We're professional copywriters and content strategists working our magic to convey your message in the most compelling way possible. We'll look at all aspects of your marketing materials and recommend what needs changing.
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Sales pages, home pages, about sections, product pages/descriptions, email launch sequence, opt-in offers, freebies, ebooks, FAQ pages, and more!
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With over a decade of writing experience, we work with you to understand your business and create compelling content that resonates with customers. Whether you need help drafting, polishing, or editing your site's on-page content, we're here to assist you every step of the way!
VIP DAY
FAQs
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A VIP Intensive Day is a focused and accelerated design session where we work closely with you to complete specific design tasks in a single day. It involves collaborative communication, strategic planning, and dedicated design work to achieve your desired outcomes efficiently.
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Of course! The VIP Intensive Day is specifically tailored for small businesses, coaches, and entrepreneurs who want to accomplish their design goals quickly and efficiently. It's an ideal solution for those with tight deadlines or a backlog of tasks that need immediate attention.
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Yes, you have the flexibility to choose the specific design tasks you want to be completed during the intensive. Whether creating a logo, designing marketing materials, or revamping lead magnet, we can work on the areas most important to you and your business.
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Absolutely! We value your input and involvement throughout the design process. We collaborate closely with you, seeking your feedback and incorporating your ideas into the designs we create. Your vision and preferences are essential to us, and we strive to ensure your satisfaction with the final designs.
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It depends on the complexity and scope. We optimize our time and expertise to tackle as many tasks as possible, ensuring their quality and effectiveness within the given timeframe.
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Before the VIP Intensive Day, we provide you with a detailed questionnaire to gather all the necessary information, materials, and specifications for the design tasks. This ensures that we clearly understand your requirements and preferences, allowing us to make the most of our intensive session.
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After the VIP Intensive Day, you'll receive your completed design files for immediate use. Additionally, we provide VIP support for 7 days following the project, offering guidance and answering any questions that may arise as you integrate the designs into your business operations.
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Yes! You can schedule multiple VIP Intensive Days to address different design projects or ongoing design needs. Each intensive session will focus on specific tasks to ensure efficient completion.
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The VIP Intensive Day is designed to handle a wide range of design tasks, including but not limited to logo design, branding materials, website updates, social media graphics, and more. We can discuss your specific requirements and determine the feasibility during our initial consultation. (Website design, branding, or sales pages are included in this service)
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You can book a VIP Intensive Day as soon as our availability allows. We strive to accommodate your preferred date and time, but in some cases, there might be a waiting period due to high demand. Reach out to us to discuss the earliest available slots.
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The VIP Intensive Day cost includes the 8-hour intensive session, all design work, and the final deliverables. No hidden or additional fees are associated with the VIP Intensive Day, ensuring transparency and clarity in our pricing.
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Rest assured, it'll be a hassle-free experience for you! We'll work diligently throughout the day to design and complete our discussed tasks. We'll only require you to be on standby for clarifications or feedback.